OUR STORE

VISIT OUR NEW
STORE IN ATHENS

Romvis 22 – Athens 105 62 – GREECE  2nd Floor – Office 7

Phone: (+30) 2130420942 – Email: info@elegantjewelbox.com

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

We use only premium quality and fairly traded diamonds from trustworthy sources.
The diamonds that we set to our diamond collection is VS and F-G colour at least. We set them in jewels under a microscope which minimises
the chance of mistake.
*In case you are interested in a solitaire diamond ring we can provide you diamonds with laser inscription of G.I.A. certificate in order to be absolutely sure for the carats and quality.

We can make many of our designs in platinum on request.
Please allow us a 2-3 week to complete such orders.
Contact us for further details.

benefits of Moissanite

Eco-friendly
Moissanite is a lab created with minimal environmental impact.

VALUE
Moissanite is less expensive per carat than diamonds other gemstones.

Durability
Moissanite is a 9.25 on the Moh’s scale, so it is suitable for everyday

We are a workshop and we can offer customisation to our listings. We can set other gemstones or engrave your jewel so do n’t hesitate to ask for it.

First, measure your wrist to the point that you want to wear your bracelet.
In order to find your bracelet size, just add your wrist size with the appropriate measurements below
For a snug fit add 1cm (0.4inches)
For comfort fit add 1.5cm (3/5inches)
For a loose fit add 2cm (3/4inch)

The reason for the price difference between the karats of gold is their percentage of gold.
As k9 contains less pure gold (375/1000) than k14 (585/1000), or k18 (750/1000), the yellow gold color is less vivid compared with 14k or k18. Although the difference is slight to be recognized from a display, it exists.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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Returns & exchanges

We gladly accept returns, exchanges, and cancellations. Contact us within 14 days of delivery and FOLLOW our instructions for returns.

  • Ship items back within: 21 days of delivery
  • Request a cancellation: before item has shipped
  • The following items can’t be returned or exchanged: Custom or personalised orders

we will try to find a fair solution though, so do n.t hesitate to contact us

Returns and exchange details

  • If you receive an item that is damaged or you are not happy with it, please contact us within 3 days of receiving it.
  • For any item that is returned all shipping charges are your responsibility, we will fully refund the cost of the Jewellery.

Instructions for returns:

In case you want to return back your jewellery for resizing or another reason is important to do it in the appropriate way. It is important to ship them as documents without gift boxes (just with a note with the number of your order) or mentioning that it is gold jewellery and their value. If you declare that is gold jewellery they might be held at customs as import goods for a long time. Also, send us a picture with the return tracking number.
Our full address is:

P.Pavlopoulos-K.Giannopoulos
22 Romvis str. PC 10562
Athens Greece

Shipping policies:

  • We ship worldwide. All items are sent through the Hellenic postal system (Basic registered mail) or through DHL (Premium DHL shipping).
  • We will ship the items to your order address (you can find it on the order form) unless otherwise requested.
  • Please note that items shipped to the USA, Australia and all other countries outside Europe will take between 7-20 business days ( with basic registered mail) to reach you. Shipments to European countries will take between 4-8 business days. Shipping during the Holiday season may take a bit longer. Some delays may occur in particular reasons e.g.  trikes-labour dispute in post service.
  • You can always ask to rush your order if you want it for a specific date.
  • In some countries, buyers are subject to custom taxes and duties on items shipped from international locations. These taxes and duties are the responsibility of the buyer also if duties were applied when an item is returned to the seller for a refund. Parcels that are lost in the post will be fully refunded after 40 days have passed since shipping or we have noticed from the post office that the package was lost.